Returns & Refunds Policy

Order Cancellation

Orders can be cancelled while they are still being prepared for shipment. To cancel, email us at contact@comcom.ai with your order number before your order is dispatched. We will confirm your cancellation within 2 business days.

Because every order ships internationally from Korea, we are unable to accept change-of-mind cancellations or returns once an order has been dispatched. We appreciate your understanding.

Refunds for Cancelled Orders

When an order is cancelled before dispatch, the full amount, including shipping, is refunded to the original payment method within 5-7 business days.

Damaged or Defective Items

If your item arrives damaged or defective, email photos of the damage to contact@comcom.ai within 7 days of delivery, along with your order number. Once we confirm the damage, we will ship a replacement copy at no extra cost.